The Management Suite at Vangarde Shopping Park has become a Safe Place as part of the York CVS Safe Places scheme to offer a safe and supportive location to people feeling scared or vulnerable.
Safe Places operate across the city in buildings such as libraries, cafes and shops where anyone feeling lost, unwell or confused while out and about can seek help. By showing a card with their name and details of a trusted contact to a member of Vangarde on-site team, they will receive the support they need.
This could be by staff phoning the trusted contact and waiting with the vulnerable person until they arrive.
The Vangarde on-site team have successfully taken part in the York CVS awareness session, which helped them understand what to do if someone requires their assistance. This makes Vangarde the 21st Safe Place location in York.
Debs O’Donnell, Vangarde Centre Manager said: “We wanted to be part of the Safe Places scheme because it really falls in line with our customer service values. We want every visitor to feel safe and welcome at Vangarde, so anything we can do to enhance accessibility is really positive.”
Maria Munday, York Safe Places Co-ordinator said: “I am really excited about welcoming the Vangarde Management Suite as the 21st registered Safe Place in York. It was great meeting the team during the awareness session and sharing their enthusiasm for becoming involved.
“Becoming part of Safe Places is a natural step for Vangarde as they already go above and beyond in helping those in need around the park on a day-to-day basis; with an obvious exceptional level of customer service at the forefront of everything they do.
“Safe Places offer anyone feeling unsafe a safe and supportive place to go to, where staff will try to help them or contact a trusted person to come and assist them.”
Anyone needing assistance during their visit to Vangarde Shopping Park should seek a member of the on-site team (who are clearly badged) or go to the Management Suite next to Prezzo.
Anyone wishing to use Safe Places can apply for a Safe Place card direct from York CVS https://www.yorkcvs.org.uk/safeplaces/