Vangarde customer service team gain same accreditation as London Olympic and Paralympic volunteers
The Vangarde Shopping Park Customer Service Team has achieved WorldHost accreditation, regarded as one of the highest customer service accolades in the world.
The completion of the accreditation continues to demonstrate the team’s commitment to provide high levels of customer service.
The WorldHost training programme has previously been used by tens of thousands of volunteers for the 2012 London Olympics and Paralympics.
Centre Manager Deb O’Donnell said: “This accreditation, which is regarded as one of the highest customer service accreditations worldwide, demonstrates just how important we value customer service.
“Customer service has always been a fundamental aspect of Vangarde’s operations, so this accolade is very important to us.
“With York’s only John Lewis and the region’s largest Marks and Spencer, as well as a number of high-quality restaurants, we attract a large number of people to Vangarde and this accolade proves we are ready to welcome them with the best service possible.”
The WorldHost training programme has been used across the world in countries such as the US and Canada and has been endorsed by Visit England, as the organisation looks to build the nation’s reputation as one of the most welcoming tourist destinations in the world.
The Vangarde team’s customer service has already been recognised for their outstanding customer service, with every member of the team being nominated for the BCSC ACE Star Awards and Vangarde Shopping Park receiving a nomination for the BCSC ACE Awards.
The team will find out in December if they have been shortlisted for the awards.
Deb added: “We are delighted that the team has been nominated for the BCSC ACE Star Awards.
“Since we opened in April, our team has remained dedicated to creating a welcoming atmosphere.
“With the large number tourists coming to York, the WorldHost training ensures our customer service team is ready to welcome people from across the world.”